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[bioontology-support] BioPortal down again

jison at jison at
Sat Apr 9 00:25:52 PDT 2016

OK, thanks a lot John

Like I said, I appreciate a lot all the hard work, I know you guys are stacked with work and have limited resources.  I
think BioPortal is great, when it's up, so the server reliability is my main (almost only) gripe really.

Best of luck!


> Hello Jon,
> Thank you for your feedback, and I’m sorry for your trouble. We identified a likely source of that particular issue,
> which occurred overnight local time, and have been working to fully analyze the issue and ensure it does not arise going
> forward.
> In  response to your question, we have been working heavily on hardening issues (reliability, optimization, reporting,
> operations) since November, and continue to give that very high priority. Of course while some tasks are quick to
> accomplish, some take a bit longer — you can see many tasks that we have already performed in the monthly release notes
> at We have discussed these challenges on the list within
> the last 2 months, and I will be updating the list with our progress in the near future.
> And still other tasks take much longer, and we do have longer term strategies for improving the system’s capabilities,
> performance, and reliability. Our ability to execute these will depend on resources available, vs critical features and
> operational support requirements. As you may know, we have limited staff to provide the BioPortal services, and we are
> therefore unable to make it a fully productionized, 24x7 system. We appreciate all our users’ reports and contributions
> toward improving the system.
> Speaking of which, I’d like to take this opportunity to remind our users that bug and issue reports are always welcome.
> We particularly appreciate details about the issues, and your usage, that can help us fix problems and prioritize our
> response. We really appreciate information about exactly what you did, what resulted, how often it has happened, what
> you’ve tried, and what use cases you have (for example, using it in training courses) can all be very helpful, both in
> troubleshooting and suggesting alternate approaches. (For example, some users have found installing their own Virtual
> Appliance, perhaps with a limited set of ontologies, is better suited for their specific situation.)
> Thanks again for your willingness to share your frustration; we intend to keep making things better going forward.
> John
>> On Apr 8, 2016, at 3:04 AM, jison at wrote:
>> Folks
>> I really appreciate a lot all the hard work on BioPortal, over the years.  But really, the server is down a lot and I
>> can't
>> rely on it during e.g. training courses (I'm at such a course right now).  Please - is there a plan to improve
>> reliability?
>> Cheers
>> Jon
>> _______________________________________________
>> bioontology-support mailing list
>> bioontology-support at
> ========================
> John Graybeal
> Technical Program Manager
> Center for Expanded Data Annotation and Retrieval /+/ NCBO BioPortal
> Stanford Center for Biomedical Informatics Research
> 650-736-1632
> skype: graybealski

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