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[bioontology-support] [BioPortal] Feedback from Mark Williams

Mark Williams mwilliam at
Wed Aug 24 01:25:28 PDT 2016

Hi John,

We are using ISATools which queries your API to fetch various ontology 
terms from BioPortal.  The problem has only surfaced recently and the 
ISATools code has not been changed/updated for many many months so it's 
probably a change that has happened at your end.

It's a third-party tool so it might take a bit of time to work out what 
the exact call to the API.  If there is anything obvious at your end 
that has recently been changed that might help us narrow down where the 
problem may be occurring then please let us know.

Sorry to be so vague :-)



On 24/08/2016 00:36, John Graybeal wrote:
> Hi Mark,
> Thanks for this email. When I just tried entering 'group' at the 
> <> page, it returned the 
> expected number of hits. Can you try again?  Possibly some service was 
> briefly not working, I'm not sure what else would explain it.
> If your problem was with the API, please send us the call you used 
> (without the key) so that we can have a look. Thanks.
> John
>> On Aug 23, 2016, at 8:52 AM, support at 
>> <mailto:support at> wrote:
>> Name: Mark Williams
>> Email: mwilliam at <mailto:mwilliam at>
>> Location: 
>> <>
>> *Feedback:*
>> Hi,
>> Your web service does not appear to be returning hits for the search 
>> term 'group'.
>> _______________________________________________
>> bioontology-support mailing list
>> bioontology-support at 
>> <mailto:bioontology-support at>
> ========================
> John Graybeal
> Technical Program Manager
> Center for Expanded Data Annotation and Retrieval /+/ NCBO BioPortal
> Stanford Center for Biomedical Informatics Research

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