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[bioontology-support] [BioPortal] Feedback from Dr.Hatem AL-Farra

John Graybeal jgraybeal at
Mon Dec 19 08:22:50 PST 2016

The SPARQL server was rebooted last night (GMT-7) and is responding normally.


From: John Graybeal
Sent: Saturday, December 17, 2016 10:54:00 PM
To: support at
Cc: h.alfarra at
Subject: Re: [bioontology-support] [BioPortal] Feedback from Dr.Hatem AL-Farra

Dr. Al-Farra,

I'm very sorry for your trouble with the SPARQL query engine. It is definitely a beta service, and as you may know, it is always at risk of being disabled through time-consuming queries. I am guessing such may be the case here.

While I very much want to help, I am unable to promise we will be able to bring the system back up before your Monday, even if someone is able to work on it by then. I will try to reach someone who can help. We'll let you know if we are able to get the system re-started.


On Dec 17, 2016, at 6:46 AM, support at<mailto:support at> wrote:

Name: Dr.Hatem AL-Farra

Email: h.alfarra at<mailto:h.alfarra at>



Dear helpdesk,
I am using your portal to build a query based search application for my master study at Amsterdam university.
but currently the portal is down and I must present the app on Monday morning.
Is there any [possibility that the portal will work again soon.

bioontology-support mailing list
bioontology-support at<mailto:bioontology-support at>

John Graybeal
Technical Program Manager
Center for Expanded Data Annotation and Retrieval /+/ NCBO BioPortal
Stanford Center for Biomedical Informatics Research
skype: graybealski

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