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[bioontology-support] I can not enable mail sending for lost passwords

Paul R Alexander palexand at
Wed Nov 9 14:56:19 PST 2016

Unfortunately the log does not include a stack trace for the error, so it's not useful in debugging except to say that there is a good chance it doesn't have anything to do with the actual configuration since you have tried both hotmail and google. Beyond that, you would need to modify the code to output some debugging information.

Alternatively, you can just reset the passwords manually by using the interactive console:

cd /srv/ncbo/ncbo_cron
bin/ncbo_cron --console

I think the conversation at this point is beyond of the scope of support that NCBO provides so you will have to try to figure it out as best you can (I defer to John and the team on that). If you are able to get some debugging information – a stack trace at the very least – I will try to provide some guidance.


On Nov 9, 2016, at 9:31 AM, Guadalupe Candia Zavaleta <gcandia at<mailto:gcandia at>> wrote:

The port with which I am now testing is 587, I tried with hotmail and
it throws the same error, I attach the error file.


2016-11-09 1:49 GMT-06:00 Paul R Alexander <palexand at<mailto:palexand at>>:
You should try port 587 if you are using TLS. I would also suggest trying an email provider other than Gmail, as they have a lot of authentication and spoofing prevention in place that can make getting the settings working difficult.

Here's a page on how to get smtp working with Google: If you can share the error it would be useful to help figure out if the problem is on Google's end or on the configuration side.


On Nov 8, 2016, at 3:15 PM, Guadalupe Candia Zavaleta <gcandia at<mailto:gcandia at>> wrote:

I added him config.enable_starttls_auto = true,
but i mark the same error, I tried with internet
examples but they did not work.

2016-11-08 11:45 GMT-06:00 Guadalupe Candia Zavaleta <gcandia at<mailto:gcandia at>>:
change the password, thanks for the recommendation

2016-11-08 11:27 GMT-06:00 John Graybeal <jgraybeal at<mailto:jgraybeal at>>:

Please immediately change your gmail password on that account (patrones.analisis at<mailto:patrones.analisis at>). WIth its publication on an email list, it is essentially public, so anyone could hijack the account until the password is changed. (For all your accounts, avoid using any variation of the account name, especially now that it's known you might do that.)


On Nov 8, 2016, at 9:09 AM, Guadalupe Candia Zavaleta <gcandia at<mailto:gcandia at>> wrote:


I can send emails from the application in Feedback,
but I can not send emails to recover lost passwords,
make the settings shown in How can I enable emails for
lost password, notes, and ontology processing?.
I send an image of how I have the configuration in the production.rb file.

<recuperar contraseña.jpg>_______________________________________________
bioontology-support mailing list
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John Graybeal
Technical Program Manager
Center for Expanded Data Annotation and Retrieval /+/ NCBO BioPortal
Stanford Center for Biomedical Informatics Research
skype: graybealski

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