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[bioontology-support] [BioPortal] Feedback from saucap

Jennifer Leigh Vendetti vendetti at
Fri Aug 11 17:15:37 PDT 2017

Hi Neilson,

On Aug 10, 2017, at 9:26 PM, support at<mailto:support at> wrote:

Name: saucap

Email: gr.nhppd at<mailto:gr.nhppd at>



I signed up but made an error in the email address so have not received a confirmation email. I have now created a new account with the correct email address but still haven't received a confirmation email. The details of the two accounts are:

One to be kept: saucap, email address gr.nhppd at<mailto:gr.nhppd at>

One to delete: Sau_redcap, email address originally but changed to gr.nhppd at<mailto:gr.nhppd at>

OK - I deleted Sau_redcap from our system.

Do I take it that the API key will not work until I've responded to the confirmation email?

I did some investigation into this and it turns out that there's a bug in our software with regard to subscription to the BioPortal announcements email list (bioportal-announce at<>).

Your account was successfully created and you shouldn’t have any trouble using your API key. (I tested the account creation process, as well as using a newly created API key). The part that isn’t working is the process that initiates a subscription of your email address to the BioPortal announcements email list. I’ve entered an issue for this in our tracker [1]. If you’d like to subscribe to either our announcement list or our support list, you’ll need to do so manually via these URLs:

Apologies for the inconvenience.

Kind regards,


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