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[bioontology-support] [BioPortal] Feedback from Jerven Bolleman

Jennifer Leigh Vendetti vendetti at stanford.edu
Wed Nov 1 15:36:56 PDT 2017


Hi Jerven,

I deployed a fix to our production environment. You should be able to successfully create an account with your “.swiss” email address now. Let us know if you experience issues.

Kind regards,
Jennifer


On Oct 31, 2017, at 2:48 PM, Jennifer Leigh Vendetti <vendetti at stanford.edu<mailto:vendetti at stanford.edu>> wrote:

Hi Jerven,

Thank you for the clarification. I reproduced the problem here. The application code is rejecting email addresses with top-level domains longer than 4 characters (as you suspected). I’ve entered an issue in our tracker:

https://github.com/ncbo/bioportal_web_ui/issues/66

… and will work on getting a fix out.

Kind regards,
Jennifer


On Oct 30, 2017, at 12:22 PM, Jerven Bolleman <me at jerven.eu<mailto:me at jerven.eu>> wrote:

Hi Jennifer,

Yes, on that page and when using the contact form.
Just when using my official address ending in sib.swiss
jerven.bolleman at sib.swiss<mailto:jerven.bolleman at sib.swiss>.
me at jerven.eu<mailto:me at jerven.eu> works
i.e. I suspect an issue with the e-mail validation service not expecting long TLDs

Regards,
Jerven

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On Mon, Oct 30, 2017 at 7:50 PM, Jennifer Leigh Vendetti <vendetti at stanford.edu<mailto:vendetti at stanford.edu>> wrote:
Hi Jerven,

Just to clarify, you’re filling out the form on this page:

https://bioportal.bioontology.org/accounts/new

… and getting an error message? Could you send us a screenshot? I tried creating a new account just now using that form and I wasn’t able to reproduce the error here.

Thanks,
Jennifer



On Oct 30, 2017, at 12:55 AM, support at bioontology.org<mailto:support at bioontology.org> wrote:


Name: Jerven Bolleman

Email: me at jerven.eu<mailto:me at jerven.eu>

Location: https%3A%2F%2Fbioportal.bioontology.org<http://2fbioportal.bioontology.org/>%2Faccounts

Feedback:

I can't register as I keep on getting an error for please enter an e-mail address with the mail address jerven.bolleman at sib.swiss<mailto:jerven.bolleman at sib.swiss>.

This also affects this help form

Regards,
Jerven Bolleman

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--
Jerven Bolleman
me at jerven.eu<mailto:me at jerven.eu>

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