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[bioontology-support] API, Login, & Password Reset Issues

Carroll, Andrew ancarrol at
Thu Jan 25 08:30:19 PST 2018


We are a institution that uses the Biomedical Ontology API for the REDCap application and had user report issues searching the RxNorm ontology as of this morning.

I was able to reproduce this issue, and attempting to log in using our account 'michr_redcap' gives a 'Sorry, unrecognized username or password' message.  Attempting to request a new password gives a similar 'not recognized' message.

*         If I select 'Create new account', I receive the message (screenshot below)
*         warning: include(./sites/all/themes/bioontology/user-register.tpl.php): failed to open stream: No such file or directory in /srv/www/vhosts/ on line 1079.
*         warning: include(): Failed opening './sites/all/themes/bioontology/user-register.tpl.php' for inclusion (include_path='.:/usr/share/pear:/usr/share/php') in /srv/www/vhosts/ on line 1079.'

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This was reported as working without issue yesterday - can you confirm if there is an outage or known issues with your API service?

Andrew Carroll
Application System Analyst / Programmer
Michigan Institute for Clinical & Health Research (MICHR)
1600 Huron Parkway (street)
2800 Plymouth Road (mail)
Building 400
Ann Arbor, MI 48109-2800
734.998.6797 p<><>

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