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[bioontology-support] BioPortal: Questions

redcap redcap at
Thu Jul 12 23:48:46 PDT 2018

Hi Jennifer,

I tried clearing the browser cache, but unfortunately the error persists. I did however notice that there is a JavaScript error in the console. Could this be related to the error message I am getting when logged in?[cid:image001.png at 01D41A86.0F4F1D90]

Also, when I close and reopen the console, I am getting an additional error.
[cid:image003.png at 01D41A86.4F359B00]

Thanks in advance!
Kind regards,

Van: Jennifer Leigh Vendetti [mailto:vendetti at]
Verzonden: donderdag 12 juli 2018 20:24
Aan: redcap <redcap at>
CC: support at
Onderwerp: Re: [bioontology-support] BioPortal: Questions

Hi Simon,

With regard to the 500 error you’re seeing when logged in, I think there may be an issue with the cache. Could you please try clearing the browser cache for BioPortal? To selectively clear the cache for only our site, you could use the following steps in a Chrome browser:

1). Right click anywhere on the page and choose "Inspect”. This will open the Chrome developer console.
2). In the top left of the page, right click on the refresh icon and choose “Empty Cache and Hard Reload”:

[cid:image002.png at 01D41A86.0F4F1D90]

If you’re using a different browser, let us know and I’ll try to provide similar instructions.

Kind regards,

On Jul 11, 2018, at 12:09 AM, redcap <redcap at<mailto:redcap at>> wrote:

•         I just finished testing again:

o   Not logged in

o   Logged in

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