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[bioontology-support] Error - Cannot add custom ontology set

Xindi Guo xindi.guo at
Wed May 2 11:24:50 PDT 2018

Hi Jennifer,

Thank you!

As long as the reproducible error can be fixed, we will be able to move
forward with our project. I will follow the progress on Github.

Thanks again.


*Xindi (Cindy) Guo*
Research Associate, Computational Oncology
Sage Bionetworks

On Wed, May 2, 2018 at 11:19 AM, Jennifer Leigh Vendetti <
vendetti at> wrote:

> Hi Xindi,
> On May 1, 2018, at 12:21 PM, Xindi Guo <xindi.guo at> wrote:
> I was trying to add the NCIT
> <> ontology to my custom
> ontology set. However, it went to the error page (image attached) when I
> clicked on "Save Custom Ontologies". Also, my colleague has tried to add it
> as well in her account.
> As of yet, I haven’t been able to reproduce this error where clicking the
> “Save Custom Ontologies” button results in a 404 error.
> She saw the same error page when trying to access the NCIT link (
> and she was not even
> able to find NCIT in the list of the custom ontology set.
> I modified my personal account to use a custom ontology set of NCIT, and I
> was able to reproduce this secondary error where trying to view the NCIT
> ontology results in a 500 error. There appears to be a bug in the BioPortal
> software that prevents users with custom ontology sets from accessing
> certain ontologies. I’ve entered an issue in our tracker with more detail:
> You can follow our progress there in terms of when we’re able to release a
> fix.
> Apologies that I’m not aware of any workaround at the moment other than
> removing your custom ontology set. If you navigate to the Account Settings
> page for your account, you should be able to click “clear selection” link
> in the Custom Ontology Set section and click the “Save Custom Ontologies”
> button to clear the set of custom ontologies. This restores your account to
> the previous state in BioPortal where all public ontologies are visible /
> accessible.
> Kind regards,
> Jennifer
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