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[bioontology-support] BioPortal: Questions

redcap redcap at
Wed Oct 17 00:16:56 PDT 2018

Hi Jennifer,

My apologies for the delay in answering, I overlooked your emails (obviously).

I am able to issue a REST call successfully (see screenshot below).
[cid:image004.png at 01D465FA.25DAC270]

For the other test, I am still getting a 500 error in the Network tab (see below). I performed the test on 2018-10-17T09:14:18+02:00, my user name is simon.vanderschaeghe.
[cid:image005.png at 01D465FA.25DAC270]

Thanks for your continued support!
Kind regards,

Van: Jennifer Leigh Vendetti [mailto:vendetti at]
Verzonden: zaterdag 14 juli 2018 0:20
Aan: redcap <redcap at>
CC: support at
Onderwerp: Re: [bioontology-support] BioPortal: Questions

Hi again Simon,

There’s one other thing I’m wondering about. Are you able to issue a REST call in your browser for this term with our REST API? You would enter this URL in the browser:<>

You need to enter your API key at the end of the URL, which you can access in the Account Settings section of the BioPortal UI. (After logging in, click on your account name to open the drop down menu and choose Account Settings). If the call is successful, you would see this in the way of a return result:

[cid:image003.png at 01D465F9.27CFAA10]

Kind regards,

On Jul 13, 2018, at 12:03 PM, Jennifer Leigh Vendetti <vendetti at<mailto:vendetti at>> wrote:

Hi Simon,

On Jul 12, 2018, at 11:48 PM, redcap <redcap at<mailto:redcap at>> wrote:

I tried clearing the browser cache, but unfortunately the error persists. I did however notice that there is a JavaScript error in the console. Could this be related to the error message I am getting when logged in?<image001.png>

This JS error is reproducible on our end, but is unrelated and can be ignored.

Also, when I close and reopen the console, I am getting an additional error.

Ok. I’m wondering if you could try something else for me? For the page that you see the 500 error:

1). Open the developer console.
2). Navigate to the Network tab.
3). Click the Clear icon in the top left of the developer console to clear any contents that might already be visible in the Network tab.
4). Tick the “Disable cache” checkbox.
5). Refresh the page.

I’m interested to see what you get for results in the Network tab. For example, mine looks as such with a 200 response at the top for the API call to retrieve the Event concept:

<Screenshot 2018-07-13 11.46.07.png>

Another thing that would be helpful, is for you to let me know roughly the date and time that you perform the page refresh, as well as your BioPortal user account name that you are logged in with. I would like to try to grep the various production logs for this 500 error you’re seeing.

Apologies that you’re continuing to have difficulties.

Kind regards,

bioontology-support mailing list
bioontology-support at<mailto:bioontology-support at>

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