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[bioontology-support] [BioPortal] Feedback from yuki

Michael Dorf mdorf at stanford.edu
Wed Mar 13 11:19:13 PDT 2019


Hi Yuki,

Thank you for contacting us. I am now able to see your ontology classes (see screenshot below). Try clearing your browser cache and refreshing your page. You should be able to see it as well.

Thanks,

Michael


[cid:90E20B58-3874-4017-A80D-97DE9FCEBE88 at stanford.edu]

On Mar 12, 2019, at 8:22 PM, support at bioontology.org<mailto:support at bioontology.org> wrote:


Name: yuki

Email: y-yamagata at nibiohn.go.jp<mailto:y-yamagata at nibiohn.go.jp>

Location: http%3A%2F%2Fbioportal.bioontology.org<http://2Fbioportal.bioontology.org>%2Fontologies%2FTXPO

Feedback:

Dear BioPortal staffs,
I have developed TXPO.
I uploaded TXPO last week in private, and I confirmed that I could download the ontology.
However, when I click the Classes tab, nothing is displayed except for the message "Problem retrieving classes."
Also, in the mapping tab, it seems that the mapping is not the latest version. It only displays the mapping data of the old version of our ontology that was already deleted,
All the other tabs also don't seem to work well.

How can I solve this?
Kind regards,
Yuki

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