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[bioontology-support] technical support for bioportal_web_UI

Alex Skrenchuk alex.skrenchuk at
Mon May 13 12:26:31 PDT 2019

Hi Claudio

Ontoportal Virtual Appliance v2.5 is not configured appropriately to run latest version of bioportal web ui.
We will be releasing a new version of the appliance that runs latest version of Bioportal stack in the next few weeks.


From: bioontology-support <bioontology-support-bounces at> on behalf of Claudio Cruschi <c.cruschi at>
Date: Monday, May 13, 2019 at 9:21 AM
To: "support at" <support at>
Subject: [bioontology-support] technical support for bioportal_web_UI


I'm writing because I have some problems with the web ui bioportal rails application (the latest github version of the master branch) in the virtual appliance.

I copied the web app to the rails/releases/<current_datetime> directory, I created the "current" symbolic link to this folder, I created all the other symbolic links to the shared folder and restarted all services with the bprestart command. But when I open the browser to the IP address of the appliance, the following error is returned to me:

"We're sorry, but something went wrong.

Web application could not be started by the Phusion Passenger application server."

Could you give me a step by step procedures to deploy and run bioportal web ui in the virtual machine?


Claudio C.

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