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[bioontology-support] bioportal down?

John Graybeal jgraybeal at
Fri Jan 24 13:53:27 PST 2020

Apologies again to the list, for the problem and the noise on the list.  We are seeing an intermittent problem that is proving difficult to track down. It does not take the system down entirely but causes persistent issues for a significant percentage of users. I appreciate the details that you have provided in your emails, and we are digging more deeply into the root causes of this issue.

Because the latest issues have always happened at night local time (twice at 1200 GMT, once at 0900 GMT), the issues have lasted longer than we like in each case. We are evaluating how we can improve monitoring and remediation for issues like this, and we are open to your suggestions.


On Jan 24, 2020, at 4:10 AM, Alexander Garcia Castro <alexgarciac at<mailto:alexgarciac at>> wrote:

hi, is bioportal alive? I am getting a very very long waiting time until I get a non response error.

Alexander Garcia

On Jan 24, 2020, at 5:58 AM, Andrew Massengale <amassengale at<mailto:amassengale at>> wrote:


The Bio Portal API has stopped working. Our API key worked yesterday, but is not working today. Did our API key get invalidated somehow, or is this a problem with the API?

For example, we are trying to hit the following endpoint:,properties,children

Let me know if you need any more information.

Andrew M

John Graybeal
Technical Program Manager
Center for Expanded Data Annotation and Retrieval /+/ NCBO BioPortal
Stanford Center for Biomedical Informatics Research
650-736-1632  | ORCID  0000-0001-6875-5360

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