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[bioontology-support] [BioPortal] Feedback from Roland Krause
roland.krause at uni.lu
Mon Nov 2 11:21:51 PST 2020
I deleted the cookies in Chrome and also tried using Safari, which I had never used with bioportal before. I had logged out of LastPass too and used “standard” passwords to make sure I didn’t mistype.
The “Update” button and the “Change password” link still confuses me - which one am I supposed to use?
Thanks for your fast reply, I hope there are not too many other users with this issue.
On 2 Nov 2020, at 18:56, Michael Dorf <mdorf at stanford.edu<mailto:mdorf at stanford.edu>> wrote:
Thank you for contacting us. I am not able to reproduce this error at this time. Can you please clear out your BioPortal cookies (Chrome => Preferences… => Privacy and security => Cookies and other site data => See all cookies and site data => Search for ‘bioontology.org<http://bioontology.org/>’ => Remove All Shown) and try again?
I’ve tried reproducing this with my two test accounts, and both password resets worked flawlessly.
On Nov 2, 2020, at 3:04 AM, support at bioontology.org<mailto:support at bioontology.org> wrote:
Name: Roland Krause
Email: roland.krause at uni.lu<mailto:roland.krause at uni.lu>
BioPortal does not remember my password.
I typically receive a login via the "password forgotten" link.
When clicking "update password" I receive
"The page you are looking for wasn't found. Please try again."
When clicking "Update" I receive
"We're sorry but something has gone wrong. We have been notified of this error."
Either way, no password is saved. I can use bioportal still because it keeps me logged in regardless.
Thank you for your service!
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