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[bioontology-support] [BioPortal] Feedback from Mary Deane

John Graybeal jgraybeal at
Tue Nov 17 15:27:52 PST 2020

Also we saw an unusual number of reports this morning that could have been caused by cacheing issues in BioPortal itself, so that might have had an impact.

We appreciate getting these reports from our users, they help us understand how the system is behaving. So thank you!


On Nov 17, 2020, at 12:06 PM, Mary Deane <mary_deane at<mailto:mary_deane at>> wrote:

Hi Michael & John,

Wow – thank you both for such a quick response.  I looked first thing this AM and it was back up and running fine.  John, I did try on 2 different Web Brower’s (Chrome & the New Edge) and I did Empty Cache and Hard Reload to no avail – but I’ve only had this happen a couple of times, so thank you again, and I’ll keep trying what you suggest each time as I know I normally do not always do that.

Have a great rest of your week and I hope you all are staying healthy!

Thank you,

Mary Deane, BSN RN
Clinical Content Analyst
Clinical Architecture
11611 N. Meridian St., 5th Floor, Carmel, IN 46032
o 317.350.1627 | m 317.695.4965
mary_deane at<mailto:mary_deane at>

From: Michael Dorf <mdorf at<mailto:mdorf at>>
Sent: Tuesday, November 17, 2020 1:44 PM
To: support at<mailto:support at>
Cc: Mary Deane <mary_deane at<mailto:mary_deane at>>
Subject: Re: [bioontology-support] [BioPortal] Feedback from Mary Deane

[External Email]
Hi Mary,

Thank you for contacting us. Our stats show slower than normal response times during certain periods of 11/16. Can you please let us know if you are still experiencing issues accessing FMA? It appears to work fine on my end at present.

Thank you,

Michael Dorf
Chief Software Architect
The National Center for Biomedical Ontology
Stanford Biomedical Informatics Research
mdorf at<mailto:mdorf at>
O: 650-723-0357
M: 650-995-4374

On Nov 16, 2020, at 1:47 PM, support at<mailto:support at> wrote:

Name: Mary Deane
Email: mary_deane at<mailto:mary_deane at>

FMA Classes are not loading today, 11/16/2020:

bioontology-support mailing list
bioontology-support at<mailto:bioontology-support at>

John Graybeal
Technical Program Manager
Center for Expanded Data Annotation and Retrieval /+/ NCBO BioPortal
Stanford Center for Biomedical Informatics Research
650-736-1632  | ORCID  0000-0001-6875-5360

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