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[bioontology-support] Error when submitting a new ontology

Georgeta Bordea georgeta.bordea at
Wed Nov 25 09:05:11 PST 2020

Dear BioPortal support team, 

Thank you for helping us track down the previous issue related to submitting the FIDEO ontology [1]. Could you please let us know how to fix another issue, at the moment FIDEO classes are not properly retrieved and displayed. 

The error message we get on BioPortal [2] is currently just: 
"Problem retrieving classes" 

Georgeta Bordea 


De: "Georgeta Bordea" <georgeta.bordea at> 
À: "support" <support at> 
Envoyé: Jeudi 3 Septembre 2020 12:33:11 
Objet: Error when submitting a new ontology 


We are trying to submit a new ontology on BioPortal with the main public file located here [1] but there's the following error message: 

Errors On Form 

    * [:error, #<OpenStruct links=nil, context=nil, pullLocation=["File at does not exist"]>] 

Could you please let us know how to address this issue? 

Georgeta Bordea 


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