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[bioontology-support] Error when submitting a new ontology

John Graybeal jgraybeal at
Wed Nov 25 12:55:09 PST 2020


It appears the document that was uploaded to BioPortal included an HTML document, not an ontology. I see that your link ( appears to work in Protege, so I will have to check with my colleagues about why it might not be working in BioPortal. I'll try to do this today (before our Thanksgiving weekend), but I'm not sure if we'll be able to figure out it. (I suspect it may have to do with the networking again, but it could be tricky.)

Sorry for your trouble.


On Nov 25, 2020, at 9:05 AM, Georgeta Bordea <georgeta.bordea at<mailto:georgeta.bordea at>> wrote:

Dear BioPortal support team,

Thank you for helping us track down the previous issue related to submitting the FIDEO ontology [1]. Could you please let us know how to fix another issue, at the moment FIDEO classes are not properly retrieved and displayed.

The error message we get on BioPortal [2] is currently just:
"Problem retrieving classes"

Georgeta Bordea


De: "Georgeta Bordea" <georgeta.bordea at<mailto:georgeta.bordea at>>
À: "support" <support at<mailto:support at>>
Envoyé: Jeudi 3 Septembre 2020 12:33:11
Objet: Error when submitting a new ontology


We are trying to submit a new ontology on BioPortal with the main public file located here [1] but there's the following error message:

Errors On Form

  *   [:error, #<OpenStruct links=nil, context=nil, pullLocation=["File at does not exist"]>]

Could you please let us know how to address this issue?

Georgeta Bordea


bioontology-support mailing list
bioontology-support at<mailto:bioontology-support at>

John Graybeal
Technical Program Manager
Center for Expanded Data Annotation and Retrieval /+/ NCBO BioPortal
Stanford Center for Biomedical Informatics Research
650-736-1632  | ORCID  0000-0001-6875-5360

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