Search Mailing List Archives

Limit search to: Subject & Body Subject Author
Sort by: Reverse Sort
Limit to: All This Week Last Week This Month Last Month
Select Date Range     through    

[bioontology-support] [BioPortal] Feedback from Daniel Chang

John Graybeal jgraybeal at
Thu Feb 4 14:31:59 PST 2021

No problem Daniel.

I see that you have an account under your email address, with the account name of "Hope Biosciences Stem Cell Research Foundation". Have you tried logging in to that account? The 5-word account name with spaces is what you will need to use to log in, and since it has spaces you might also try "Hope\ Biosciences\ Stem\ Cell\ Research\ Foundation".

I just created an account twice without any difficulty. Since it just requires filling out all the fields, my guess is that BioPortal had a brief hiccup while you were creating the account, and cached the error result, either within BioPortal or within your system. (I thought it might be that you were using the same email address, but I created both my accounts with the same email address.) But the user name that you enter has to be different, of course.

If you don't have access to the account we found above (as it's an unusually long account name), we have flushed the caches on our end, so I suggest you flush your browser cache, or perhaps better, start from a different browser, and try again. If you send us a screenshot of the filled out form that might help us troubleshoot.


On Feb 4, 2021, at 9:24 AM, support at<mailto:support at> wrote:

Name: Daniel Chang

Email: daniel at<mailto:daniel at>



Sorry. I just sent a previous inquiry w/o much context.

I am representing on behalf of Hope Biosciences Stem Cell Research Foundation, a non-profit org and active member of the REDCap Consortium. We use REDCap EDC to support our clinical research and came across a module that can greatly help benefit our coding standardization:

We learned that we need the BioPortal Token to enable the biomedical ontology search feature on our REDCap instance. We tried creating an account, but was prompted with an error. If you can please share what must be done to successfully onboard to the bioportal platform, it would be much appreciated.

Thank you,

bioontology-support mailing list
bioontology-support at<mailto:bioontology-support at>

John Graybeal
Technical Program Manager
Center for Expanded Data Annotation and Retrieval /+/ NCBO BioPortal
Stanford Center for Biomedical Informatics Research
650-736-1632  | ORCID  0000-0001-6875-5360

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <>

More information about the bioontology-support mailing list