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[bioontology-support] [BioPortal] Feedback from Karin Colsman

Jennifer Leigh Vendetti vendetti at
Thu May 6 10:43:18 PDT 2021

Hi Karin,

Just to clarify - the submit feedback form is presented in a modal dialog rather than a pop-up. Whether or not you’re blocking pop-ups should have no bearing on the modal dialog display. I’ve done some testing on my system with Chrome, Firefox, and Safari. Pop-ups are blocked in all 3 of the browsers and the submit feedback dialog displays properly for me in a modal dialog.

In the original screenshot you sent, I noticed other oddities in your display. There are bullets showing up in the header and footer next to navigation links, and improper left-alignment of the “cite us” and other links at the bottom. I’ve included your screenshot again below, along with a screenshot of how BioPortal displays on my system to underline the differences. Out of curiosity, have you tried clearing the cache for BioPortal to see if these issues persist? You could selectively clear the cache for just the BioPortal website in Chrome by doing the following:

- Navigate to BioPortal
- Click the three dots menu and choose More Tools -> Developer Tools to open the developer console
- In the upper left corner of the browser window, right click on the reload icon and choose “Empty Cache and Hard Reload”

If you still see the same differences in display, could you provide more information about the version of Chrome or Firefox that you have installed, as well as what operating system you’re using?

Kind regards,

[cid:A998C1E2-6A54-4CA4-86D3-296582972BC2 at lan]

[cid:ADE38241-AE80-4614-B445-14E4D941C6B4 at lan]

On Apr 29, 2021, at 12:54 AM, Karin Colsman <karin.colsman.contractor at<mailto:karin.colsman.contractor at>> wrote:

Hi John,

thanks for getting back to me.

I did not get a popup, so I guess all browsers are blocking it by default, and I did not notice them doing that.

Maybe you could reprogram this without using a popup, or ensure it gets the space it needs when popups are blocked?

Kind regards


From: John Graybeal <jgraybeal at<mailto:jgraybeal at>>
Sent: Thursday, 29 April, 2021 01:51
To: Karin Colsman <karin.colsman.contractor at<mailto:karin.colsman.contractor at>>
Cc: support at<mailto:support at>; Amnon Ptashek <amnon.ptashek at<mailto:amnon.ptashek at>>
Subject: Re: [bioontology-support] [BioPortal] Feedback from Karin Colsman


Thank you for your request.

We are investigating this error and will give you more information as soon as we can. (It is not anything obvious to me, but I will forward to our experts. It may be a day or two before we have further information, due to our current staffing limits. Apologies for that.

I am not able to duplicate your issue with the support form—on my system it displays as a small pop-up form, without the footer. Is it possible you have blocked pop-ups?



On Apr 26, 2021, at 1:39 AM, Karin Colsman <karin.colsman.contractor at<mailto:karin.colsman.contractor at>> wrote:

Dear support team,

we are getting an RDF error while trying to upload a new version of the AFO ontology at

The ttl file can be opened both with the OWL API and the JENA API (Java versions) without any errors. Can you see from your server logs what the problem might be?

I am also attaching a screenshot of the support form which is unusable, because the site footer is overlapping the form fields. My screen resolution is 1920x1080. I have tried Firefox, Chrome and Internet Explorer and the problem is present on all of them.

Thank you very much for your time,

Karin Colsman

From: support at<mailto:support at> <support at<mailto:support at>>
Sent: Monday, 24 August, 2020 10:24
To: support at<mailto:support at>; Karin Colsman <karin.colsman.contractor at<mailto:karin.colsman.contractor at>>
Subject: [BioPortal] Feedback from Karin Colsman

Name: Karin Colsman
Email: karin.colsman.contractor at<mailto:karin.colsman.contractor at>

bioontology-support mailing list
bioontology-support at<mailto:bioontology-support at>

John Graybeal
Technical Program Manager
Center for Expanded Data Annotation and Retrieval /+/ NCBO BioPortal
Stanford Center for Biomedical Informatics Research
650-736-1632  | ORCID  0000-0001-6875-5360

bioontology-support mailing list
bioontology-support at<mailto:bioontology-support at>

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