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[bioontology-support] BioPortal Ontology Service not working in REDCap

REDCap REDCap at atriumhealth.org
Tue Sep 28 13:16:44 PDT 2021


We can look through our server logs, but this doesn't seem to be happening for specific events; it's not working across the system. We haven't found any browser errors.

The account name is AHREDCap and the associated email is this one (redcap at atriumhealth.org).

Thanks for your continued help!
________________________________
From: Jennifer Leigh Vendetti <vendetti at stanford.edu>
Sent: Tuesday, September 28, 2021 5:56 PM
To: REDCap <REDCap at atriumhealth.org>
Cc: support at bioontology.org <support at bioontology.org>
Subject: Re: [bioontology-support] BioPortal Ontology Service not working in REDCap

Hello,

I’ve checked both our /ontologies endpoint and our /ontologies/ICD10/classes endpoint. They return 200 OK HTTP status codes and are serving data as expected.

I’m unfamiliar with REDCap applications. Do you have access to any log files that might shed light on what’s occurring internally? Is your application browser based? If so, are you able to open the developer console in the browser to see if any error messages are displayed in the console?

You’re probably already aware that using the BioPortal API requires an API key. If you know the account name that you use to access the API, I could check to make sure it looks OK in our system.

Jennifer


[cid:70CFA710-9D19-4B47-BC29-A48511ED017D at lan][cid:C55B03A8-167F-426B-A155-7276F019A8A0 at lan]


On Sep 28, 2021, at 10:21 AM, REDCap <REDCap at atriumhealth.org<mailto:REDCap at atriumhealth.org>> wrote:

Hi,

Thank you for your swift response!

We are unable to load any ontologies.

<image.png>

We have users utilizing the ICD 10 codes, but nothing populates for them. It appears that everything on our end is setup appropriately as well. It seems to have randomly stopped working within the last week.
________________________________
From: Jennifer Leigh Vendetti <vendetti at stanford.edu<mailto:vendetti at stanford.edu>>
Sent: Tuesday, September 28, 2021 5:02 PM
To: REDCap <REDCap at atriumhealth.org<mailto:REDCap at atriumhealth.org>>
Cc: support at bioontology.org<mailto:support at bioontology.org> <support at bioontology.org<mailto:support at bioontology.org>>
Subject: Re: [bioontology-support] BioPortal Ontology Service not working in REDCap

WARNING: This email originated from outside of Atrium Health (vendetti at stanford.edu<mailto:vendetti at stanford.edu>).

Do not click links or open attachments unless you recognize the sender and are expecting the message. Never provide your password to anyone.

________________________________
Hello,

The API appears to be functioning as intended. Are you still experiencing difficulties? If so, can you give me an example of an API call that is failing for you?

Thank you,
Jennifer


On Sep 28, 2021, at 7:45 AM, REDCap <REDCap at atriumhealth.org<mailto:REDCap at atriumhealth.org>> wrote:


Hello,

At our REDCap site, using 2 separate API tokens, we are not getting any results when searching the BioPortal. Is the service down?

Regards,

The REDCap Team

Atrium Health
Research Administration
Login to REDCap<https://redcap.atriumhealth.org/redcap/index.php>

REDCap Collective
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