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[bioontology-support] error with bioportal

Michael Dorf mdorf at
Wed Jan 5 08:50:12 PST 2022

Hi Meriam,

Thank you for contacting us.  I’ve checked your ontology, and the classes display correctly on my end. It’s possible that the error you saw was due to our production caches not having been fully refreshed after your ontology had been processed. Error Diff can be ignored for the moment. The error indicates that there is no file in our system to compare the latest version to. This should fix itself with future versions of the ontology.

Let us know if you run into further issues.


On Jan 5, 2022, at 12:37 AM, Meriam Ghardallou <ghardallou.m at<mailto:ghardallou.m at>> wrote:

Dear sir/madam
I ‘m asking about the error message that I obtained when I tried to submit a new version of ontologies;
It is indicated « Error Diff » and « Problem retrieving classes"
Following  screen shots of the error message and the URL of the page

Thank you so much for your help

<Capture d’écran 2022-01-05 à 09.34.37.png><Capture d’écran 2022-01-05 à 09.36.31.png>
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