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Hi Alex,
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<div class="">Thank you for contacting us.  I’ve checked our monitoring system, and there didn’t appear any recent downtimes on our side. I can access the term Melanoma from MEDDRA with no issues at the moment:</div>
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<div class=""><a href="http://bioportal.bioontology.org/ontologies/MEDDRA?p=classes&conceptid=http://purl.bioontology.org/ontology/MEDDRA/10053571" class="">http://bioportal.bioontology.org/ontologies/MEDDRA?p=classes&conceptid=http%3A%2F%2Fpurl.bioontology.org%2Fontology%2FMEDDRA%2F10053571</a> </div>
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<div class="">MEDDRA is a sizable ontology, so it does take a few seconds to bring up the class page, but otherwise, I see no other issues.</div>
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<div class="">When you say “connecting to the BioPortal API web service”, do you mean our REST service endpoint? If so, the URL in that case would be different:</div>
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<div class=""><a href="http://data.bioontology.org/ontologies/MEDDRA/classes/http://purl.bioontology.org/ontology/MEDDRA/10053571" class="">http://data.bioontology.org/ontologies/MEDDRA/classes/http%3A%2F%2Fpurl.bioontology.org%2Fontology%2FMEDDRA%2F10053571</a> (you
 need to append your API key: ?apikey=mykey)</div>
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<div class="">Perhaps there was some momentary glitch when you tried executing your requests. Please try again and let me know if you continue having issues.</div>
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<div class="">For docs on using our REST endpoints, please refer here: <a href="http://data.bioontology.org/documentation" class="">http://data.bioontology.org/documentation</a></div>
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<div class="">Thanks,</div>
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<div class="">Michael</div>
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<div class="">On May 5, 2017, at 5:46 AM, <a href="mailto:support@bioontology.org" class="">
support@bioontology.org</a> wrote:</div>
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<p class="">Name: al33969 </p>
<p class="">Email: <a href="mailto:alexander.ostrowski@roswellpark.org" class="">
alexander.ostrowski@roswellpark.org</a> </p>
<p class="">Location: http%3A%2F%<a href="http://2Fbioportal.bioontology.org" class="">2Fbioportal.bioontology.org</a>%2F500%3Fp%3Dclasses%26conceptid%3Dhttp%253A%252F%<a href="http://252Fpurl.bioontology.org" class="">252Fpurl.bioontology.org</a>%252Fontology%252FMEDDRA%252F10053571
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<strong class="">Feedback:</strong> </p>
<p class="">Hello,</p>
<p class="">I am having issues connecting to the Bio Portal API Web service via my web application. When Logging in I am receiving an error when attempting to view ontologies, such as this one here:</p>
<p class=""><a href="http://bioportal.bioontology.org/ontologies/MEDDRA?p=classes&conceptid=http%3A%2F%2Fpurl.bioontology.org%2Fontology%2FMEDDRA%2F10053571" class="">http://bioportal.bioontology.org/ontologies/MEDDRA?p=classes&conceptid=http%3A%2F%2Fpurl.bioontology.org%2Fontology%2FMEDDRA%2F10053571</a></p>
<p class="">Is there currently an issue with the site that could be causing this downtime, or does everything look OK from your side?</p>
<p class="">Thank You, <br class="">
Alex O.</p>
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