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[farmshare-discuss] Winter Closure Information for IT Services Clients

Alex Chekholko chekh at stanford.edu
Wed Dec 5 13:15:34 PST 2012


Dear All:

Stanford University has decided to suspend operations, where feasible, 
during the winter holiday season. In support of this decision, most 
groups within IT Services will be closed from end of day Friday, 
December 21, 2012 through Friday, January 4, 2013. Normal business 
operations will resume on Monday, January 7, 2013 at 8 a.m.

Services to both hospitals and the clinics (SHC and LPCH) will continue 
as normal during this time, and staff will be available to provide the 
expected levels of support.

Complete details regarding IT Services support and staffing plans during 
winter close are available at:  http://itwinterclosure.stanford.edu

The majority of IT Services offices will be closed.  A small number of 
staff will be on hand to support university offices that must remain 
open. These staff members will provide operator services, monitor and 
support critical applications, process high-priority service orders, and 
provide priority response to urgent HelpSU requests. Please note:  You 
may experience longer-than-normal response times during this period.

For University departments needing work orders to be completed before 
winter close, please submit your request no later than December 7, 2012. 
  Orders received by that date will be completed on or before December 
21, 2012.  Orders received after that date may not be completed until on 
or after January 7, 2013.  Additional details are available on the 
website:  http://itwinterclosure.stanford.edu

Best wishes for a happy holiday season,
Nancy Ware
Director, Strategic Planning and Communication
IT Services

PS:  In an effort to reach as many people as possible this message is 
being sent to several distribution lists.  Please accept my apologies if 
you happen to receive multiple copies of this message.



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