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[farmshare-discuss] [farmshare-team] HelpSU Incident INC000001933768 Murray, Michael 650-969-0919 has been assigned to ITS FarmShare

Victor Chavez vdc at
Mon Jul 2 11:56:55 PDT 2012

On 07/02/12 10:23, HelpSU wrote:
> Description: CPLEX license expired
> Hello,
> Could you renew the license for the CPLEX linear programming solver from IBM? Last night it was running fine, as it has for months. This morning I get the error:

We're using a different installation method for licensed software:


Here's an example on how to use:

> vdc at corn26:~
> # which cplex
> /usr/sweet/bin/cplex
> vdc at corn26:~
># module avail
> ------------------------ /mnt/glusterfs/software/free/modules/tcl/modulefiles -------------------------
> CPLEX_Studio-12.4     MATLAB-R2010b         NAG-gfortran-23       StataMP-12.1
> GAMS-23.8.1-AFS       MATLAB-R2011b         R-2.15.0              StataSE-12.1
> GAMS-23.8.2-GlusterFS MATLAB-R2012a         R-2.15.1-notyet
> IMSL                  NAG-C-23              StatTransfer-11.2
> vdc at corn26:~
># module add CPLEX_Studio-12.4
> vdc at corn26:~
># module list
> Currently Loaded Modulefiles:
>  1) CPLEX_Studio-12.4
> vdc at corn26:~
># which cplex
> /mnt/glusterfs/software/non-free/CPLEX_Studio124/cplex/bin/x86-64_sles10_4.1/cplex
> vdc at corn26:~
># cplex
> Welcome to IBM(R) ILOG(R) CPLEX(R) Interactive Optimizer
>   with Simplex, Mixed Integer & Barrier Optimizers
> 5725-A06 5725-A29 5724-Y48 5724-Y49 5724-Y54 5724-Y55
> Copyright IBM Corp. 1988, 2011.  All Rights Reserved.
> Type 'help' for a list of available commands.
> Type 'help' followed by a command name for more
> information on commands.

Let me know if you need any more info.


> Failed to initialize CPLEX environment.
> CPLEX Error 32201: ILM Error 8: CPLEX: access key has expired.
> Exiting
> A related issue came up a year ago. See
> HelpSU INC000001618411 for more information. If you do
> whatever you did a year ago, that will solve my problem.
> I use CPLEX extensively every day in my research; I am essentially stuck until the license is renewed.
> Thank you,
> Mike Murray
> Requested by Michael Murray (mail to: mmurray1 at - 650-969-0919)
> Priority: Low

Victor Chavez, 650.736.8350
Sr. SysAdmin, Stanford IT Services

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