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[liberationtech] Adventures in knowledge management at a large nonprofit human services agency

Deborah Elizabeth Finn deborah.elizabeth at
Wed Sep 30 12:51:32 PDT 2015

Dear Liberation Tech Colleagues,

(Putting on my "consultant to Annkissam" hat.)

First of all, if you are unclear about what people mean when they talk
about knowledge management, I want to assure you that you are in the
majority!  This web page explains the concept in a very practical way:*

Secondly, I want to let you know that I recently had the great pleasure of
doing a "bloggerview" with Beth Babcock, the president and CEO of
Crittenton Women's Union (CWU),  a Boston-based charitable organization
dedicated to creating new pathways to economic independence for low-income
women and their families.

As a long time admirer of CWU's leadership in outcomes management and
continuous organizational learning, I was thrilled when Beth agreed to be
interviewed about her agency's challenges and best practices in knowledge

Please check out the bloggerview:

Beth is very candid responses have a lot to teach us about the commitment
it takes to share knowledge effectively in a nonprofit organization, and
about where the pitfalls may be located.  I also think that she does a
great job of showing how knowledge management is an investment in a
nonprofit organization's long term sustainability and mission success.

What are your thoughts about it?

Best regards from Deborah

* Of course, I helped to write the document from which that explanation is
excerpted, so you need to factor in the inherent bias in my assertion that
this page is helpful.  :-)

Deborah Elizabeth Finn
Consultant to Annkissam
deborah at
617-504-8188 (mobile phone)
617-958-1959 (voice mail)
@Deborah909 (Twitter)
Deborah909 (Skype) (LinkedIn)
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